Duty Manager

Your responsibilities will include:Working operationally at Reception assisting guests with enquiries, check-in, storage of luggage, and general information about the hotel and local area.Supervision, support, and training of Front Office team members to ensure standards and procedures are followed.Ensuring that all company and department policies and procedures are followed.Promptly handling guest complaints and feedback in a professional manner.Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required.Work closely with the Reservations, Sales, Food & Beverage, and Housekeeping teams to ensure guest expectations are met.Encourage and foster an environment of open communication across departments.QualificationsDegree in Hotel Management.Minimum 3 years of relevant experience in a similar capacity.Excellent reading, writing, and oral proficiency in the English language.Ability to speak other languages will be an advantage.Good working knowledge of MS Excel, Word, PowerPoint, and Opera Cloud.CompetenciesStrong leadership, interpersonal, and training skills.Good communication and customer contact skills.Results and service-oriented with an eye for details.Ability to multi-task, work well in stressful & high-pressure situations.A team player & builder.A motivator & self-starter.Well-presented and professionally groomed at all times.
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