Front Office & Guest Services (Hospitality & Tourism)Rydges Formosa Golf Resort is looking for self-motivated and experienced individuals for the position of Duty Manager, who are required to work autonomously on their shift, overseeing the resort operations. Part time and full time roles available.Particular emphasis will be on assisting the Front Office Manager with the operations of Reception.Key Responsibilities:Anticipate and exceed guest needs and desires immediately as they occur throughout your shift.Ensure all Liquor Licensing Laws are observed and complied with by all staff for the resorts Liquor Licensing Regulation requirements.Be totally conversant with regard to all aspects of the resorts computer system. Experience with Opera would be an advantage.Responding to all guest comments and complaints with professionalism, tact, diplomacy, urgency and a genuine sense of caring at all times.Maintaining the established Rydges standard of service throughout the resort.Maintaining consistent lines of communication with other staff on duty.Providing assistance to other departments or outlets as and when required.Strong focus on cleaning and maintaining a high standard of cleanliness in all public areas.Resort security. Ensuring the safety of guests at the resort.Our People:Ultimately we require candidates who will be an integral part of our team, and who are able to work independently, with a great customer service focus and sound attention to detail.Minimum Requirements:Applicants for this position should have previous experience in a similar position along with NZ residency or a valid NZ work visa.Your application will include the following questions:How many years' experience do you have as a duty manager?Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?Do you hold a current New Zealand General Managers certificate?Do you have a current New Zealand driver's licence?How many years of people management experience do you have?
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