Rydges Formosa Golf Resort is looking for self-motivated and experienced individuals for the position of Duty Manager, who are required to work autonomously on their shift, overseeing the resort operations.Particular emphasis will be on assisting the Front Office Manager with the operations of Reception.Key Responsibilities:Anticipate and exceed guest needs and desires immediately as they occur throughout your shift.Ensure all Liquor Licensing Laws are observed and complied with by all staff for the resort's Liquor Licensing Regulation requirements.Be totally conversant with regard to all aspects of the resort's computer system. Experience with Opera would be an advantage.Respond to all guest comments and complaints with professionalism, tact, diplomacy, urgency, and a genuine sense of caring at all times.Maintain the established Rydges standard of service throughout the resort.Maintain consistent lines of communication with other staff on duty.Provide assistance to other departments or outlets as and when required.Strong focus on cleaning and maintaining a high standard of cleanliness in all public areas.Ensure resort security and the safety of guests at the resort.Our People:At Rydges Formosa Golf Resort, we are genuine and generous, always empathizing and treating others as they expect to be treated. We also show great respect for other people's cultures, values, and customs, acting with integrity, fairness, and honesty.You will be expected to embrace change and show flexibility, enjoy your work, take ownership and use initiative to solve problems, provide exceptional service with enthusiasm, confidently take on challenges to deliver excellence, and moreover enjoy celebrating everyone's contribution and success.Ultimately we require candidates who will be an integral part of our team, and who are able to work independently, with a great customer service focus and sound attention to detail.Minimum Requirements:Applicants for this position should have previous experience in a similar position along with NZ residency or a valid NZ work visa.Application Questions:Your application will include the following questions:How many years' experience do you have as a duty manager?Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?Do you hold a current New Zealand General Manager's certificate?Do you have a current New Zealand driver's licence?How many years of people management experience do you have?
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