Due to an internal promotion, we are seeking a confident and motivated individual to join our professional and dynamic team in Tauranga. Ideally you will excel at engaging with people and possess exceptional communication and relationship-building skills to service, develop, and maintain a well-established portfolio of loyal clients.You will handle the processing of new business, renewals, and endorsements, while serving as the key point of contact for clients and underwriters.While previous experience in the insurance industry is highly advantageous, it is not a requirement as comprehensive training will be provided.Key Accountabilities:Build knowledge and understanding of our clients' domestic insurance needs to provide tailored adviceDeliver expert domestic insurance advice and products to our clientsService renewals, new business, alterations and endorsementsManage and resolve client enquiries (cover queries, policy amendments)Partner with the claims team to manage the claims processProvide clients with timely and accurate updates on domestic insurance claimsDevelop and maintain strong client relationships to ensure trust and brand loyalty existsSkills and Experience:At least 2 years' experience working in a customer service role, preferably in a corporate environmentPrevious insurance experience will be an advantageThe ability to build and maintain enduring relationships with clients and team membersWorking knowledge of Microsoft OfficeExcellent organisational skills and the ability to work under pressureA certificate in Financial Services (NZQA Level 5) will be a huge advantage but note:while you will need to be NZQA level 5 qualified with a Certificate in Financial Services we don't expect you to bring this to the table. For the right candidate we will pay for and provide you with the support to gain your qualification through our study support program.About us:At Gallagher, we've been helping to protect what's important to people and businesses for more than 95 years. Gallagher is the world's third largest insurance brokerage and risk management companies, with a global network of brokers in over 130 countries.We are committed to helping our people grow and succeed with us. By investing in learning and development at every level, we nurture the professional growth of our people at each step of their career path. We were recognised for our continuing commitment to our people with an 'Employer of Choice' award in 2023 HRD Awards New Zealand.Comprehensive reward and recognition programmeLife insurance benefit (T&Cs apply)Discounted personal insuranceYearly wellness contributionWe support you to develop your skills with excellent learning and development opportunities within a friendly team environment.How to apply:We know you'll really enjoy being part of our professional, close-knit team. As part of the US based Gallagher group of companies, we have scale and multi-national reach with a kiwi feel.If this sounds like you, then click the "quick apply" button above, or for more information contact our friendly recruitment team via email ****** careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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