Sales - Outbound (Call Centre & Customer Service)
Due to an internal promotion, we are seeking a confident and motivated individual to join our professional and dynamic team in Tauranga. Ideally, you will excel at engaging with people and possess exceptional communication and relationship-building skills to service, develop, and maintain a well-established portfolio of loyal clients.
You will handle the processing of new business, renewals, and endorsements, while serving as the key point of contact for clients and underwriters.
While previous experience in the insurance industry is highly advantageous, it is not a requirement as comprehensive training will be provided.
Key Accountabilities:
Build knowledge and understanding of our clients' domestic insurance needs to provide tailored advice
Deliver expert domestic insurance advice and products to our clients
Service renewals, new business, alterations, and endorsements
Manage and resolve client enquiries (cover queries, policy amendments)
Partner with the claims team to manage the claims process
Provide clients with timely and accurate updates on domestic insurance claims
Develop and maintain strong client relationships to ensure trust and brand loyalty exists
Skills and Experience:
At least 2 years' experience working in a customer service role, preferably in a corporate environment
Previous insurance experience will be an advantage
The ability to build and maintain enduring relationships with clients and team members
Working knowledge of Microsoft Office
Excellent organisational skills and the ability to work under pressure
A certificate in Financial Services (NZQA Level 5) will be a huge advantage, but note: while you will need to be NZQA level 5 qualified with a Certificate in Financial Services, we don't expect you to bring this to the table. For the right candidate, we will pay for and provide you with the support to gain your qualification through our study support program.
About us:
At Gallagher, we've been helping to protect what's important to people and businesses for more than 95 years. Gallagher is the world's third largest insurance brokerage and risk management company, with a global network of brokers in over 130 countries.
We are committed to helping our people grow and succeed with us. By investing in learning and development at every level, we nurture the professional growth of our people at each step of their career path. We were recognised for our continuing commitment to our people with an 'Employer of Choice' award in the 2023 HRD Awards New Zealand.
Comprehensive reward and recognition programme
Life insurance benefit (T&Cs apply)
Discounted personal insurance
Yearly wellness contribution
We support you to develop your skills with excellent learning and development opportunities within a friendly team environment.
How to apply:
We know you'll really enjoy being part of our professional, close-knit team. As part of the US-based Gallagher group of companies, we have scale and multinational reach with a kiwi feel.
If this sounds like you, then click the "quick apply" button above, or for more information contact our friendly recruitment team via email at ****** .
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Do you have a certificate in Financial Services (NZQA Level 5)?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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