Domain Architect - Assisted Experience And Contact Centre

Details of the offer

Workplace Type: Hybrid
Have meaningful impact as a Domain Architect.
Join the largest general insurance group in Australia and New Zealand.
As a Domain Architect, you will be part of a technology products and services division focused on creating market differentiation through resilient, innovative technology at scale. You will map and discover the business capabilities, products, and services required for your assigned domain, and define the strategy and roadmap in collaboration with Product Management and stakeholders.
You will also be involved in solution architecture for targeted initiatives as needed, ensuring that the services defined by your domain deliver the desired experience outcomes. By working closely with stakeholders, you'll prioritise roadmap initiatives and enable teams to activate secure, robust, and scalable digital experiences for customers, colleagues, and partners, all delivered at speed.
This is a permanent role open for all the major cities in Australia and New Zealand.
ResponsibilitiesExtensive experience in domain / enterprise / solution / technology architecture space in a large organisation, preferably financial industryDemonstrable experience with domain architecture, roadmap development and solution architecture for cross-functional and diverse environmentsExperience facilitating workshops and building consensus around a shared visionExperience of teaching/educating/coaching/mentoring stakeholders to reinforce a mentality of continuous process improvementSome experience with formal architectural methods e.g. TOGAFFamiliarity with industry standard frameworks and notationsCreates cohesive IT architecture applications for information and platforms and produces solution outlines and migration paths for moving from baseline state to target stateOversees the compliance of IT architecture principles for an organisation and uses enterprise architecture to obtain and use information relevant to the solutionDevelops, maintains, communicates and provides IT architecture solutions based on business and technical requirementsDirects a high-level enterprise information technology architectureIdeal ExperienceAssisted channel and Contact Centre platform experienceExperience in Micro-Frontend architectureKnowledge and experience with Customer Relationship Management (CRM)Experience with Telephone and MessagingBenefitsBoosted Kiwisaver with 4% employer contribution and life insurance as standardUp to 50% off personal insurance, including home and motor insurance5 myLeave days per year on top of annual leaveAt IAG you're not just part of one brand, you're part of a large purpose-led Trans-Tasman group called IAG, dedicated to making your world a safer place.
IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.
We acknowledge Tangata Whenua in Aotearoa and are committed to growing Maori prosperity and well-being in Aotearoa through He Rautaki Maori (IAG's Maori Strategy).
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we're ready for you.

#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Jobleads

Requirements

Network Operations Manager

About the Auckland System Management (ASM) Alliance The ASM is an alliance between HEB Construction, Fulton Hogan and Waka Kotahi NZ Transport Agency to oper...


Heb Construction - Auckland

Published 24 days ago

Service Reporting And Automation Lead

Title: Service Reporting and Automation LeadAt One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusin...


Vodafone New Zealand Limited - Auckland

Published 24 days ago

Senior Technical Business Analyst

Travvia is on the lookout for an experienced Technical Business Analyst to support our digital and technology roadmap. In this pivotal role, you'll engage in...


Travvia - Auckland

Published 24 days ago

Technical Business Analyst

Technical Business Analyst November 5, 2024 Our client, in the banking space, is known for its commitment to innovation, regulatory compliance, and fostering...


Consult Recruitment - Auckland

Published 24 days ago

Built at: 2024-12-04T18:18:27.549Z