Supervisors/Team Leaders (Call Centre & Customer Service)Full timeAttractive Salary + Downer Benefits (AUD)Ko wai matou | Our OrganisationDowner New Zealand is a leading provider of integrated services. Our commitment to building long term relationships and supporting our customers with high calibre services and solutions sets us apart. We are a significant player in the Telecommunications industry within New Zealand, delivering mobile and broadband coverage to keep communities connected.Te kowhiringa | The OpportunityAs a Team Lead within our Work Management Centre, you will oversee the processes of works dispatched to our Telecommunications Field Teams. You will be the first point of contact for representatives, manage a small to medium sized team, handle escalations from field and regional managers, and optimise processes to continuously improve outcomes and achieve KPI targets.This role would suit a people-oriented Team Lead with high-volume dispatch centre experience. You will build rapport quickly with the team and our customers, providing insights and solutions that empower our teams to deliver optimal, seamless, and efficient processes.To be successful in this role you will have:Proven experience leading a team in a contact centre, dispatch, or jeopardy management role.Strong problem-solving abilities and good technical aptitude to navigate multiple systems.A strong communicator with a positive attitude, able to provide direction to a high-performing team.Previous experience in a technical industry is advantageous.The ability to empower team members to achieve KPIs and provide guidance, coaching, and individual development opportunities.WHAT WE OFFERThe opportunity to build your professional career in a multi-disciplined business environment.Competitive remuneration and access to Downer benefits including health & wellbeing initiatives.A supportive leadership team that recognises and rewards our people.A supportive and dynamic team environment.A workplace that takes responsibility for the care and protection of peers, the business, the communities, and the environment.Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.Me pehea ki te tono | How to applyIf this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 713197.
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