Description:
The ICA Group seeks a dynamic and experienced Director of Business Development and Operations to lead the development and growth of a new, fledgling network of worker-owned, immigrant-led, micro home care agencies in California operating under a shared brand identity and with a shared back-office. This position is part of a multi-organization collaboration called the California Home Care Initiative (CA HCI). For more information on CA HCI, see the end of this document.
The Director of Business Development and Operations will play a lead role in:
Establishing, standardizing and streamlining standard operating systems, processes, and procedures to increase efficiencies for the central back-office and individual local member cooperatives.
Setting shared standards for high-quality service and ensuring consistent implementation of standards across the shared brand.
Providing high-quality, high-touch coaching and support on business operations to administrative leaders at member cooperatives.
Leading marketing and business development to foster brand awareness, and drive growth and profitability of individual member home care cooperatives operating under the shared brand.
Monitoring key performance metrics, including financial performance of member cooperatives and the central entity and recommending pivots to achieve goals.
Harnessing the collective power of membership in purchasing and implementing technology solutions and tools that ensure operational efficiency and service quality.
The ideal candidate will be a proactive and collaborative leader with a strong business operations or entrepreneurial background that can drive strategic business growth aligned with the mission of the initiative and the shared goals of cooperative members and project design team members.
This position reports to the Vice President of Home Care Innovations at the ICA Group. Given the collaborative nature of this project however, and its cooperative structure, this position will engage directly with a variety of project design partners and home care cooperative member owners, and success will depend on collaboration.
Location: This is a fully remote position; however applicants must reside in California. There may be an option for in-office work over time. This position requires frequent in-state travel. Occasional travel to ICA's Northampton, MA headquarters may also be required.
Qualifications:
Proven experience in business development in the home care industry or a directly related sector (ideally in business start-up and scale).
Excellent communication, negotiation and interpersonal skills, with the ability to network effectively and build lasting relationships.
Deep understanding of marketing strategies (including specifically referral partnership development and private pay client acquisition) and how they integrate with business development initiatives.
Strong leadership skills and experience in managing dynamic projects with intersecting teams.
Ability to work independently and make well-informed decisions, but also engage in a highly collaborative environment with diverse partners.
Results-oriented with a focus on achieving and exceeding goals and targets.
Ability to travel (travel is required for this position).
Understanding of cooperative and employee-owned business models is a plus but not a requirement.
Desired Technical Skills:
Strong understanding of homecare services, market trends, and regulatory requirements in California.
Familiarity using and leveraging home care management software for business operations, performance and growth.
Familiarity using marketing tools including Google Business Profile, HubSpot (or other web/marketing tools).
Experience monitoring, reviewing and analyzing operating and financial metrics.
Comfortable using common office systems such as Microsoft Suite, Google Workplace, Zoom and similar systems.
Familiarity of or experience with employee ownership/democratic workplaces.
Spanish Proficiency.
Minimum Requirements:
Located in California and ability to regularly travel across the state.
Entrepreneurial and business minded as evidenced by a proven track record of successful business development and management.
Respect for the rights of home care workers and a belief in the ability of home care workers to be business owners and leaders.
Key Responsibilities:
Central Cooperative (Shared Back-Office) Operations (40%)
Marketing & Business Development (40%)
Secondary Responsibilities (20%)
About the ICA Group:
The ICA Group is a leading expert on worker ownership and the oldest national organization dedicated to the development of worker cooperatives. We are a mission-driven nonprofit organized as a worker cooperative and are dedicated to bringing strategic analysis and industry focused support to the worker ownership sector. Our work spans industries and geographies while maintaining a high level of rigor.
Salary and Benefits:
The salary range for this position is $110,000 to $130,000 annually based upon experience. In addition, The ICA Group provides a generous benefits package including 4 weeks of vacation, 13 paid holidays, 8 days of sick leave, and ICA currently covers 100% of health insurance premiums for all full-time employees and their dependents.
This is a 3-year contract position. During this time, it is assumed that the central office will become an independent entity, and that after the three-year contract term, any further employment would be directly with the new entity.
To Apply:
The priority application deadline is Friday, November 1, 2024. Please fill out the application questions on this page and attach your resume.
This search is being led by NRG Consulting Group. Please reach out to ****** and ****** with any questions.
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