The Digital Experience Analyst (DEA) is a member of the Mobile applications squad, aligned to a purpose that drives value for our customers every day. This role will require you to get deeply involved in solving real, complex business problems by collaborating closely with your squad and specialists such as UX, business subject matter experts, and analytics. You will cover the delivery of digital experiences from the discovery phase, right through to when customers are using them; mapping user journeys, translating business requirements into user stories and acceptance criteria, creating UX wireframes, and managing delivery with your squad and key stakeholders. Key responsibilities include but are not limited to: Collaborate with user experience designers ensuring user needs are well understood and solutions meet user needs. Contribute to user journey mapping, establishing clear goals and ensuring all personas, touchpoints, actions, and obstacles are identified and considered. Collaborate with content advisors and editors to ensure solutions are delivered in line with content standards and customer usability. Collaborate with designers ensuring solutions are delivered in line with the organisation's pattern library, design standards, and brand guidelines. Support the Digital Experience Owner, in regards to managing Risks, Assumptions, Dependencies, and Issues, associated with your experience domain. Gather, analyse, validate and document requirements. Identify opportunities to improve the way the squad works and implement changes. Work as a member of a cross-functional team to design and build solutions that meet business and user goals. Work with experienced owners and Digital Distribution, to co-ordinate change across Digital. Na tou rourou | What will you bring? At least 4 years experience as a Business Analyst or DEA. Experience working in a mobile applications squad with payments. Digital delivery experience combined with financial services knowledge. Tertiary qualification preferred. Evidence of ongoing professional development. Be able to demonstrate a sound knowledge and passion for analysing experiences across digital products and services. Enjoy working collaboratively within a team and be familiar with working in an agile environment. Be a natural communicator and comfortable dealing with ambiguity, and change as well as being able to prioritise. Westpac Hei Wahi Mahi | Working at Westpac Immersing yourself in a supportive team environment, and receive some of the best banking and lifestyle benefits in the market along with: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best. Additional purchased leave options up to 4 weeks per year. Banking benefits, insurance discounts, and superannuation scheme. Career growth – we promote internal capability; we have programs that recognise star performers. Generous parental leave – and top up government paid parental leave. School holiday subsidy - help you balance work and family during school holidays. 2 Volunteer days per year. Ko matou tenei | Our Organisation At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards, and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled, and where ambitions of all shapes and sizes thrive. And it all starts with you! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications, and capabilities. #J-18808-Ljbffr