Desktop Support Engineer

Desktop Support Engineer April 15, 2024 Our client is a leading provider in the insurance industry, committed to providing innovative solutions and superior customer service. We are currently seeking a skilled Desktop Support Engineer to join their IT team temporarily. This role is crucial in maintaining the integrity and effectiveness of our IT infrastructure. Job Description: As a Desktop Support Engineer, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Responsibilities: Provide first and second-level contact and convey resolutions to user issues Properly escalate unresolved queries to the next level of support Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through the problem-solving process Follow up with customers, provide feedback and see problems through to resolution utilise excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation, and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products, and services Requirements: One year of proven working experience in providing help desk support Proficiency in Windows/Mac OS environments Working knowledge of help desk software, databases, and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Information Technology, Computer Science, or equivalent  TJ3770517 Must be available to start Monday 22nd April for 4 month contract Looking for a junior with 1-3 years experience in a Desktop/Helpdesk enviornment Great opportunity to get more work experience- Must be available immediately Share Link: #J-18808-Ljbffr