It Support Consultant

Contract Type: Full Time Location: Central Auckland - Auckland | Tamaki-makau-rau Industry: IT & Telecomms Contact Name: Caitlyn Spedding Contact Email: Contact Phone: Caitlyn Spedding Date Published: 15-Mar-2024 The Client: Paper Plus are a well-known, reputable, and iconic New Zealand business providing a range of stationary, books and office supplies to Kiwis across the country. They have been locally loved since 1983 and hold around 91 independently owned and operated stores throughout the country. The Role: This is an exciting opportunity to join an established, passionate technical team with a degree of autonomy, to lead in providing support across the organisation and for its Stores. Provide first line level 1 & 2 IT Support for all application and system related issues to our network of locally owned and operated Paper Plus Stores and our Support Office Staff. Your key responsibilities will be in the following areas; Assist in logging calls and emails. Troubleshooting of software and hardware issues. Application, network, and other retail specific components. Manage 3rd party escalation and day-to-day relationships. Assist in Project delivery and Data Management activities. Escalate issues to relevant departments to achieve desired solutions. Some New Zealand overnight travel required. On site local in-store support. Own transport. About you: 2-3 years' experience in a Helpdesk or IT Support role Strong understanding of Applications and Systems (prior retail experience beneficial) Troubleshooting Hardware and Software along with Network architecture Good Understanding of SQL and Data Management Strong communication skills and the ability to break down technical issues into simple instructions to customers A positive, curious can-do attitude and relationship builder. The Package: Salary + 3% Kiwisaver Free Car Parking + Dynamic open-planned office Employee wellness programme + Retail Discounts Exposure to a wide range of Retail IT functions Growth and greater career opportunities! On-going Training provided and encouraged. This is a rare and exciting opportunity to elevate in your career, don't miss out! Apply today! Please note - we will only consider candidates with the right to work in NZ.