Te tima | The team: If there is one thing that we pride ourselves on above all else, it is our people, who are literally world-class. To support these wonderful people who lead and shape New Zealand's democracy, is the Parliamentary Service. As a core function of this support is the IST team comprised of many different business units and experienced people. You will be part of the IST Customer Service unit that is responsible for the quality of IST service and support to its customers and champions a customer service focus across the IST Group and outsourced service providers.Mo te tunga | About the role:Assist customers with IST-related incidents, diagnosing and resolving software (Windows 10) and hardware issues while keeping customers updated on progress.Take ownership of incidents, implementing temporary or permanent fixes and escalating to other support teams as needed.Accurately document requests in the IT service management system and manage incidents that require in-person support.Install, configure, and safely dispose of IT equipment while managing logistics for devices, including mobile devices.Support stock management in the Parliamentary Precinct, including procurement and break/fix tasks.Maintain high customer service standards by collaborating effectively across Parliamentary Service and fostering a customer-focused team culture.To kete | What you will bring to the role:Technical Expertise: Advanced knowledge and experience in Microsoft Desktop Operating Systems (Windows 10), Microsoft Office/M365, iOS, and Android.Hardware Proficiency: Strong understanding of desktop/mobile hardware, internal components, and hands-on troubleshooting experience.Networking Knowledge: Familiarity with Active Directory, networking concepts (Wi-Fi, VPNs, switching, routing), and the ability to perform remote troubleshooting.Adaptability & Learning: Quick learner of new technologies with a self-starter attitude; able to work independently and collaboratively.Interpersonal Skills: Excellent communication and customer service skills, capable of presenting technical information in user-friendly terms.Resilience & Teamwork: Ability to thrive under pressure in a dynamic environment while maintaining cooperative relationships as a strong team player.Nga ahuatanga kei a matou| What's in it for you?We actively represent our values of Accountability, Integrity, Manaakitanga, Whanaungatanga and Empowerment.We offer a thorough induction, on-going development and excellent working conditions.We offer a range of benefits including study assistance, 5 weeks annual leave and flexible working arrangements. Our ever-changing environment allows us to be part of the action at Parliament including attending question time, select committees and other key events.The salary range for this role is $81,107 - $89,549 per annum. Appointments will be based on skills and experience (please note, the full salary range extends beyond this to allow for tenure progression).Me pehea te tuku tono| How to apply:To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.Applications close midnight, 22nd November 2024.All applications must be made online. If this is not possible or to arrange a confidential korero, please email ******: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers, this date may change). You may be asked to complete a pre-interview screen via phone or video.If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.
#J-18808-Ljbffr