**Job Title:** Customer Support Specialist - Work from Home **Company:** Quintiles Transnational Holdings **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4 --- **Job Description:** Quintiles Transnational Holdings is seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. As a leader in providing innovative solutions in the healthcare and clinical research industry, we pride ourselves on our exceptional customer support and commitment to excellence. This part-time remote position will allow you to work flexibly while becoming integral to our mission of delivering high-quality service to our clients. **Key Responsibilities:** - **Customer Interaction:** Respond to customer inquiries via various channels including phone, email, and online chat. Maintain a courteous and professional demeanor at all times. - **Problem Resolution:** Diagnose customer issues promptly and provide effective solutions in a timely manner. Collaborate with relevant teams to resolve complex issues that require additional inputs. - **Documentation and Reporting:** Accurately document customer interactions and feedback within the customer relationship management (CRM) system. Prepare reports on common issues and trends to help develop long-term solutions. - **Product Knowledge:** Stay informed about our products and services to assist customers effectively. Participate in ongoing training to deepen your understanding of our offerings. - **Feedback Loop:** Gather customer feedback on our services, products, and processes, and communicate insights to the management team for improvement. - **Team Collaboration:** Work closely with team members, sharing knowledge and strategies to enhance overall team performance and customer satisfaction. - **Time Management:** Prioritize and manage workload efficiently to meet the scheduled needs of our customers and internal stakeholders. - **Adaptability:** Adjust to varying work tasks and challenges in a fast-paced environment while consistently maintaining high customer satisfaction levels. **Requirements:** - **Experience:** Minimum of 4 years experience in customer support or a related field, preferably in the healthcare or clinical research industry. - **Education:** Bachelor's degree in a relevant field is preferred but not mandatory. - **Technical Skills:** Proficiency in using CRM software, ticketing systems, and Microsoft Office Suite. Familiarity with virtual communication tools is an advantage. - **Personality Traits:** - **Adaptable**: Ability to adjust to new challenges and changes in workflow. - **Hardworking**: A strong work ethic and commitment to delivering exceptional service. - **Soft Skills:** - **Communication:** Excellent verbal and written communication skills to engage effectively with customers and team members. - **Time Management:** Strong organizational skills to manage multiple tasks effectively while meeting deadlines. **Benefits:** - **Profit Sharing:** Join us in our success and enjoy sharing the rewards. - **Life Insurance:** Comprehensive life insurance coverage for peace of mind. - **Relocation Allowance:** Support for candidates considering relocation to join our team. **Working Environment:** Become part of a forward-thinking team that drives innovation and leads the industry through cutting-edge ideas and solutions. We value diversity and encourage open communication, collaboration, and professional growth. **Application Deadline:** October 6, 2024 --- **Equal Opportunity Statement:** Quintiles Transnational Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. Join us to make a meaningful impact in the healthcare industry while advancing your career in a supportive and innovative workspace!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
