**Job Title:** Customer Support Specialist - Work from Home **Company:** ADP **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 --- ### Job Description: ADP is seeking a passionate and motivated Customer Support Specialist to join our team in Hamilton, Waikato. As a part-time Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients while working from the comfort of your own home. This position requires a driven and resilient individual who thrives in a fast-paced, ever-changing environment. ### Responsibilities: - **Customer Interaction:** Serve as the primary point of contact for clients, answering inquiries via phone, email, and chat in a professional and concise manner. - **Problem Resolution:** Investigate and resolve customer issues promptly by providing effective solutions and guidance, ensuring a high level of customer satisfaction. - **Product Knowledge:** Maintain an up-to-date understanding of ADP's products, services, and industry trends to provide informed support to clients. - **Documentation:** Accurately document all customer interactions and transactions in the CRM system, tracking issues, results, and resolutions for future reference. - **Escalation Management:** Identify and escalate complex issues to appropriate teams while maintaining effective communication with customers throughout the resolution process. - **Collaboration:** Work closely with cross-functional teams, including sales and technical support, to relay customer feedback and enhance product offerings. - **Continuous Improvement:** Seek opportunities for process improvement and efficiency. Contribute to team meetings with suggestions for enhancing the customer experience. - **Training Support:** Assist in onboarding and training new team members by sharing best practices and knowledge of customer support tools and techniques. ### Requirements: - **Experience:** Minimum of 2 years of customer support experience in a professional environment. - **Education:** A relevant degree or qualification in business, communication, or a related field is preferred but not mandatory. - **Personality Traits:** - **Driven:** A self-starter who is proactive in identifying customer needs and exceeding expectations. - **Resilient:** Able to cope with challenges and maintain a positive attitude when dealing with difficult situations. - **Soft Skills:** - **Adaptability:** Comfort with change and the ability to quickly adjust to evolving customer needs and company policies. - **Negotiation:** Strong negotiation skills to effectively resolve disputes and reach mutually beneficial outcomes for both the customer and the company. - **Technical Skills:** Proficient in the use of customer support software and CRM systems. Familiarity with cloud-based applications and remote communication tools is a plus. ### Benefits: - **Company Transportation:** Convenient transport options may be available for business-related activities. - **Disability Insurance:** Comprehensive coverage to provide peace of mind. - **Dental Insurance:** Access to dental health benefits to support your well-being. ### Working Environment: ADP offers a flexible work environment that adapts to change with speed and efficiency. As a remote position, you will enjoy the autonomy of working from home while being part of a supportive team that values collaboration. ### Application Deadline: Please submit your application by **October 6, 2024.** ### Equal Opportunity Statement: ADP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply and join our team. --- Join ADP and be a part of a vibrant community where you will make a difference in the lives of our clients every day!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
