**Job Title:** Customer Support Specialist - Work from Home **Company:** Baker Hughes **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 **Position Overview:** Are you passionate about delivering exceptional customer service?
Baker Hughes is seeking a motivated and driven Customer Support Specialist to join our team.
This is a part-time, entry-level position that offers the flexibility of working from home while contributing to a company that values collaboration, innovation, and ongoing development.
**Key Responsibilities:** As a Customer Support Specialist, your primary responsibilities will include: 1.
**Customer Interaction:** - Serve as the first point of contact for customers, responding to inquiries via email, chat, and phone.
- Provide accurate information regarding products and services, ensuring a high level of customer satisfaction.
- Efficiently resolve customer issues while maintaining a positive and professional demeanor.
2.
**Problem Resolution:** - Identify and troubleshoot customer concerns, escalating complex issues to senior support staff as necessary.
- Follow up with customers to ensure their problems are resolved and provide additional assistance if needed.
3.
**Documentation:** - Maintain detailed records of customer interactions and transactions, documenting inquiries, comments, and actions taken.
- Update customer information in the company database promptly and accurately.
4.
**Project Management:** - Collaborate with team members to ensure smooth processes and workflows.
- Assist in the management of support-related projects, contributing ideas and solutions to enhance operational efficiency.
5.
**Continuous Improvement:** - Participate in training sessions to stay updated on products, services, and industry trends.
- Share feedback on process improvements and customer experience enhancements with management.
6.
**Team Collaboration:** - Work closely with other departments, such as sales and technical support, to ensure seamless customer experiences.
- Foster a cooperative work environment that encourages team unity and sharing of best practices.
**Requirements:** To be successful in this role, candidates must meet the following qualifications: - **Education:** Relevant experience or education in customer service or a related field.
- **Experience:** Minimum of 1 year in a customer support or service role.
- **Personality Traits:** Must be driven, confident, and proactive in taking on challenges and responsibilities.
- **Soft Skills:** - Strong project management skills with an ability to prioritize and manage multiple tasks.
- Excellent cooperation skills, demonstrating the ability to work effectively within a team.
- Strong communication and interpersonal skills, both written and verbal.
**Benefits:** At Baker Hughes, we prioritize the well-being of our employees.
This part-time position offers several benefits, including: - **Gym Membership:** Access to fitness facilities and wellness programs to promote a healthy lifestyle.
- **Vision Insurance:** Comprehensive coverage to support your vision health.
- **Parental Leave:** Support for new parents during their transition to parenthood.
**Working Environment:** We are committed to fostering a culture of ongoing learning and development, encouraging employees to pursue personal and professional growth.
Our supportive team environment ensures you have the resources and guidance needed to thrive in your role.
**Application Deadline:** Please submit your application by September 28, 2024.
**Equal Opportunity Statement:** Baker Hughes is an Equal Opportunity Employer and values diversity in our workforce.
We encourage applications from all individuals, regardless of age, gender, race, religion, disability, or any other characteristic protected by law.
We are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
