Customer Support Specialist

Job Description:We are looking for a part-time Customer Support Specialist to join our team at Southern in Hamilton, Waikato, NZ. As an Associate level position, we require a minimum of 3 years of experience in customer support or a related field. The ideal candidate will be independent, passionate, and possess excellent time management and persuasion skills.Responsibilities:Provide exceptional customer support via phone, email, and chatResolve customer inquiries and issues in a timely and professional mannerMaintain a high level of product knowledge to assist customers effectivelyCollaborate with other team members to ensure a seamless customer experienceIdentify opportunities for process improvement and customer satisfactionMeet and exceed customer support metrics and goalsRequirements:3+ years of experience in customer support or a related fieldIndependent and passionate about providing excellent customer serviceStrong time management and persuasion skillsExcellent communication and problem-solving abilitiesAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyBenefits:Free accommodationRemote work flexibilityMedical coverageWorking Environment:At Southern, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in creating a positive and inclusive work environment where every team member can thrive and grow.Deadline to Apply:2024-09-16Equal Opportunity Statement:Southern is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
#J-18808-Ljbffr