Customer Support Specialist

Job Description:

We are looking for a part-time Customer Support Specialist to join our team at Southern in Hamilton, Waikato, NZ. As an Associate level position, we require a minimum of 3 years of experience in customer support or a related field. The ideal candidate will be independent, passionate, and possess excellent time management and persuasion skills.

Responsibilities: Provide exceptional customer support via phone, email, and chat
Resolve customer inquiries and issues in a timely and professional manner
Maintain a high level of product knowledge to assist customers effectively
Collaborate with other team members to ensure a seamless customer experience
Identify opportunities for process improvement and customer satisfaction
Meet and exceed customer support metrics and goals

Requirements: 3+ years of experience in customer support or a related field
Independent and passionate about providing excellent customer service
Strong time management and persuasion skills
Excellent communication and problem-solving abilities
Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: Free accommodation
Remote work flexibility
Medical coverage

Working Environment: At Southern, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in creating a positive and inclusive work environment where every team member can thrive and grow.

Deadline to Apply: 2024-09-16

Equal Opportunity Statement: Southern is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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