Tradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our goal.As the first point of contact for existing customers, you will play an integral role in our customer team. Your main responsibility will be to assist customers with their technical problems, providing friendly, patient, and honest support. Your contribution will make a meaningful impact on our customers' lives, ensuring their success and satisfaction with our software.If you are passionate about customer support and have a strong interest in technology, we would love to hear from you. Join us in our mission to make a difference in the lives of tradespeople!On a typical day you will:Answer inbound support queries via Zendesk, email, live chat and phoneWork closely alongside our Sales and Customer Success teams to provide support assistance when required to help our trialists get over the line, and to help onboard new customersAssist our development team in finding bugs and other product related issuesWork collaboratively to decrease churn and come up with new initiatives to help our existing customers succeed and growSupport our product and marketing teams with valuable customer insightsHelp improve our support function through the creation of content including FAQs, video scripts, How to Guides and Videos on our Knowledge Base.RequirementsA genuine passion for helping customers and providing outstanding supportPrevious experience in a customer support roleExcellent verbal and written communication skillsThe ability to think creatively and problem-solve with a strong attention to detailAdvanced TroubleshootingTime management skills and multitasking abilitiesProficiency in the use of computer software and CRM systemsAbility to work effectively both independently and as part of a teamWorking knowledge of help desk software, databases, and remote controlAdditionally, please note that work hours are split into three shifts: 7:30 am - 4:00 pm, 8:30 am - 5:00 pm, and 11:00 am - 7:30 pm. You will be required to fulfil a minimum of 2 late shifts per week.BenefitsFor the right candidate, we offer a great benefits package:Hybrid Working 3 office/2 homeEmployee Share Options (ESOP)Generous Parental Leave entitlementsDown Tools Days (5-6 days a year to follow your passion)Volunteer Leave (to pay it forward in our community)Birthday leave (a paid day off so you can celebrate)A Dog-Friendly officeLegendary Monthly Team LunchesA values-based cultureInterested? Want to know more? Get in touch.
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