Company This large global organisation is a key player in a unique & exciting industry. They have offices all over the world and the products they manufacture and distribute to their customers put a smile on many peoples' faces. Their NZ Head office is based in Highbrook, East Auckland. This role is vacant right now due to internal movement in this organisation. Hours, Location and Duration: This is a Temp role Ideal start date would be 12th August or sometime during that week. The assignment will run until approximately early/mid December 2024 40 hours per week Mondays to Fridays 8.30am to 5pm with half hour lunch The office where you will work is in Highbrook, East Auckland Initially you will work 5 days per week in the office Once you've mastered the training on all processes & systems there will be the opportunity to work 4 days in the office and 1 day WFH Plenty of free carparking right on site Duties and Responsibilities: You'll be part of a small, close-knit Customer Support team Your primary focus will be providing top notch customer services over the phone and via email to internal and external customers Your internal customers will be their Technicians who work all over NZ Your external customers will be businesses 30% of your day you'll be on the phones answering calls & queries 70% of your day will be creating & allocating service jobs to the Technicians when equipment breaks down or needs maintenance You'll be updating and monitoring all service jobs in Salesforce You'll be providing reports for Customers (they have templates to use) You'll be raising purchase orders when required About you: Reliability, punctuality & respect for your team mates is crucial You'll have previous phone & email customer services experience You'll have a sunny disposition, always engaging in a positive way You'll be patient & empathetic & a really good listener You'll be someone who communicates clearly and regularly with not only your external customers, but also your team mates You'll be available right now to start a new role Due to the requirement to start ASAP we unfortunately cannot consider your application if you are currently in a role and are required to give notice You'll need to be available until mid/December approx. You'll be quick to pick up new systems (or possibly have used Salesforce at some point) Familiarity with Word and Excel would make things easier for you You must hold a NZ Work Visa with no restrictions, or be a NZ Citizen or NZ Resident You'll currently be living in Auckland, NZ as this role starts ASAP and is based in office initially. What this role can offer you: Down to earth, supportive work environment Build on your current Customer Services & Admin skills Work with an inspiring and dedicated Customer Support Manager Join a fun and supportive team Flexible working conditions once training is completed The opportunity to work for a large global organisation in a unique & exciting industry Start working and earning straightaway Open plan office so you'll always have support & team camaraderie around you Laptop and phone provided for when you WFH They'll expect you to have previous customer service experience but everything else will be covered in training Please note we are only able to consider your application if you are legally eligible to work in New Zealand. We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn't bring out your best, let us know. We want you to shine, not shy away. Next Steps Apply here with a CV in MS Word. You'll need to hold NZ citizenship, residency, or have already secured a valid NZ Work visa. Want to discuss your suitability further? Find me via our website. We understand some job seekers choose not to apply if a role isn't a 100% match. We'd encourage you to apply anyway or send us your details. If this isn't right something else might be. #J-18808-Ljbffr
