Customer Support Rep – Construction EquipmentTDX is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is regarded as a market leader for sales and service of construction equipment, accessories, diesel engines, transmissions, generator sets, oil and filtration products. We service the civil, forestry, construction, mining and marine sectors with 17 branches across New Zealand.TDX is the national distributor of leading global brands including, Volvo CE, Yanmar CE, Shell Consumables, Kohler Generators, and more. We are committed to delivering a world-class experience with local know-how.What's in it for you?Full use company car, salary plus KIP commission, life insurance, discounted medical insurance, staff discount on retail products, and stable employment in a well-established company.The role:We are looking for a dynamic team player with proven sales acumen that is hungry to venture out and make their mark. Work directly with existing clients to support, cross sell, and upgrade their implements, parts, accessories, and other items such as generators.This position would suit someone from the heavy machinery, automotive, farm machinery or similar sector. Ideally you will currently be in a sales representative position, however you may be looking to get off the tools or be working in a parts department.Reporting to the Operations Manager, you will be based in either Tauranga or Taupo. Your territory will cover Tauranga, Taupo, Rotorua Napier, Palmerston North, Wellington and surrounding areas. This an intermediate level position.Responsibilities include:Grow sales of our after-market products and serviceCompleting excavator undercarriage assessments, pricing, and quoting of major parts and rebuild jobsOperate a regular call cycle for our existing customers across your regions using Salesforce CRMEnsure our vast range of products and services are known to the customerActively work with the sales team to ensure lead generationActively promote the service workshops generating new business opportunitiesIdentify customers' needs and match TDX products, keeping up to date with technical informationContinual improvement in processing customer enquiries, ensuring they have everything they need on time.Work with internal departments to provide an exceptional service experience to our customersFollow and respect all Health and Safety guidelinesWe are ideally looking for:Someone who thrives when interacting with customers, building relationships, and understanding customers businessDisplays a passion for sales and loves what they doYou will be energetic, self-driven, have high levels of proven initiative, problem solving skills, and internal driveHave worked in the industryThis position involves travelling into sometimes remote, but beautiful parts NZ, so a clean full license is requiredThis is a true partnership role – you are the connection and interface between our customers and the TDX business. The role is exciting, and a great career pathway.If you're keen to be part of a dynamic and collaborative work environment, we can't wait to see your application by hitting APPLY NOW.
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