Customer Support Officer - Work From Home

Job Description: C.H. Robinson Worldwide is currently seeking a passionate and energetic Customer Support Officer to join our team. This position offers the opportunity to work from home in Dunedin, Otago, NZ on a part-time basis. As an entry-level role, we are looking for individuals with at least 1 year of experience in a similar role. Responsibilities: - Providing exceptional customer support through various communication channels such as phone, email, and live chat - Assisting customers with their inquiries, orders, and concerns - Resolving customer issues in a timely and professional manner - Collaborating with other team members to ensure seamless customer experience - Documenting customer interactions and feedback for future reference - Participating in training and skill development sessions to enhance customer support skills - Adhering to company policies and procedures at all times Requirements: - Energetic and reliable personality traits - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in using technology and various customer support tools - Strong analytical and problem-solving skills - Ability to adapt to a fast-paced and dynamic work environment - Previous experience in customer support or a related field is preferred Benefits: - Training & professional development opportunities - Paid Time Off (PTO) for work-life balance - Parental leave for family commitments - Opportunities for career growth and advancement within the company Working Environment: At C.H. Robinson Worldwide, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and inclusive workplace leads to happier employees and better customer experiences. Deadline to Apply: July 12, 2024 Equal Opportunity Statement: C.H. Robinson Worldwide is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome and encourage diversity in the workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.