Customer Support Officer - Call Centre

Cambridge based, full-time, permanent position available
Supportive team with a dedicated Customer Support Trainer
A "Learning Journey" competency framework in place that will lead to increased remuneration as you develop
Here at Waipa District Council, we have a clear vision - Waipa Home of Champions, Building Connected Communities.
We also have a champion workforce and right now we have a fantastic full-time, permanent opportunity in our Contact Centre.
Responsibilities:

Creating a positive and memorable customer experience via phone and email
Processing applications, managing requests for service, and payment transactions
Helping resolve the majority of customer interactions at the first point of contact

Minimum Requirements:

An experienced and empathetic customer service person
A focus on value add interactions
Detail oriented and quality outcome driven
Computer savvy
Agile and responsive in a fast-paced workplace
Proactive and curious to learn new things

Our team are engaged, fun, hardworking and focused on delivering excellence in all that they do. If you would like to join us, we would love to hear from you.
Application Closing Date: Monday, 28 October at 5pm.
(Note: applications will be processed as they come in)
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