Customer Support Officer (Call Centre | Frontline)

This role suits a customer services all-rounder that enjoys variety in their workFlexible between the Cambridge and Te Awamutu officesFixed-term opportunity until 1 November 2024Here at Waipa District Council, we have a clear vision… "Waipa Home of Champions - Building Connected Communities". We also have a champion workforce. Right now we have a fantastic opportunity for a full-time Customer Support Officer working 40 hours per week but flexible between the Call Centre team in Cambridge (3 days per week) as well as our Frontline teams in both the Cambridge and Te Awamutu offices (2 days per week). The main idea behind this role is to build in greater resilience for our customers, and would suit a team player keen to play an active role in supporting the whole Customer Support team across Council. This is a fixed-term role until the end of 1 November 2024. In this role you will be responsible for: Creating a positive and memorable customer experienceProcessing applications, managing requests for service, and payment transactionsHelping resolve the majority of customer interactions at the first point of contactWe are looking for a person that ticks these boxes: A great listener and problem solverAn experienced customers service personHighly organisedA detail-oriented personComputer savvyAgile and flexible in a fast-paced workplaceLove learning new thingsOur team are engaged, fun, hardworking and focused on delivering excellence in all that they do. If you would like to join us, we would love to hear from you. Application Closing Date: Wednesday, 26 June at 11:55pm. Note: We also have a full-time, permanent role in the Contact Centre based in Cambridge, click here  to be taken to the advert. Reference # 30201 Posted on 14 Jun 2024 Closes on 26 Jun 2024 23:55 Location(s) Cambridge, Te Awamutu Expertise Administration & Office Support, Call Centre & Customer Service #J-18808-Ljbffr