Customer Support Office Administration

Customer Service / Office Assistant Role – Fashion HQ Parnell  Come and join our fun and busy team in Parnell, Auckland working with one of Australasia's leading fashion brands. A varied customer support/sales admin role that you can thrive in! Great staff discounts, so if you love fashion and customer service this is the dream role for you. Hours: 8.30am to 5.00pm  Parking: Yes  KEY RESPONSIBILITIES: Provide exceptional customer service support via phone, email + social media, ideally you will have 2+ years' experience, or show exceptional capability in similar areas . Resolve inquiries and issues promptly and professionally.Adapt to the evolving needs of the business and our customers, providing support and solutions in a fast-paced environment.Manage product listings, pricing and promotions via our in-house B2B ordering system, Brandscope (training provided). Strong understanding of Excel is essential.Knowledge of Shopify or similar e-commerce platforms and technologies is not essential, but highly desirable.Utilize your analytical and problem-solving skills to enhance system functionality and resolve any issues.Support for our amazing sales teamValue being part of an innovative and results driven teamMaintain a positive, empathetic, and professional attitude toward customers at all times.Ability to work independently and as part of a teamAdhoc duties as they arise WHAT WE OFFER: Competitive salary and benefits package.A supportive and collaborative work environment.Opportunities for professional growth and development.The chance to be part of a dynamic team in a growing company If this sounds like you, please send your CV to (email protected) Applicants for this position should have NZ residency or a valid NZ work visa.