Customer Support Manager - Work From Home

Job Description: Duke Energy is seeking a motivated and experienced Customer Support Manager to join our team in Hamilton, Waikato, NZ. This is a part-time, work-from-home position at the Associate level, requiring a minimum of 5 years of experience in customer support or a related field. Responsibilities: - Manage a team of customer support representatives, providing guidance and support to ensure excellent customer service - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints in a timely and professional manner - Monitor and analyze customer support metrics to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer support Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer support management role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Resilient and energetic personality traits - Ability to persuade and influence others - Proficiency in Microsoft Office and customer support software Benefits: - Medical coverage - Joining Bonus - Life insurance Working Environment: At Duke Energy, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and collaboration among our team members to drive success and growth. Deadline to Apply: ******** Equal Opportunity Statement: Duke Energy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.