Job Description:
CBS is seeking a dedicated and energetic Customer Support Manager to join our team on a part-time basis, working from home in Wellington, New Zealand. As a mid-to-senior level position, we require a candidate with at least 8 years of experience in customer support or a related field.
Responsibilities: Manage a team of customer support representatives, providing guidance, training, and support to ensure high-quality service delivery.
Develop and implement customer support strategies to enhance customer satisfaction and retention.
Monitor and analyze customer support metrics to identify areas for improvement and implement solutions.
Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner.
Collaborate with other departments, such as sales and product development, to ensure a seamless customer experience.
Stay up-to-date on industry trends and best practices in customer support to continuously improve processes and procedures.
Requirements: Bachelor's degree in business administration or a related field.
Proven experience in a customer support management role, preferably in a remote work environment.
Strong communication and interpersonal skills, with the ability to effectively lead a team and interact with customers.
Excellent problem-solving abilities and a customer-focused mindset.
Proficiency in customer support software and tools.
Ability to work independently and manage time effectively in a remote work setting.
Personality Traits: Dedicated: A strong commitment to providing excellent customer support and achieving team goals.
Energetic: A positive attitude and enthusiasm for engaging with customers and team members.
Soft Skills: Persuasion: Ability to influence and persuade others to achieve desired outcomes.
Cooperation: Willingness to work collaboratively with others to achieve common goals.
Benefits: Joining Bonus
Disability insurance
Relocation allowance
Working Environment: At CBS, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for training and development to help our team members reach their full potential.
Deadline to Apply: September 6, 2024
Equal Opportunity Statement: CBS is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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