Customer Support Manager - Remote Work

Job Description: Vista Group International is seeking a talented and experienced Customer Support Manager to join our team on a part-time basis, working remotely from Dunedin, Otago, New Zealand. As an Associate level position, the ideal candidate will have at least 5 years of experience in customer support roles. Responsibilities:- Managing a team of remote customer support representatives, providing guidance, training, and support as needed- Overseeing customer support operations, ensuring timely and effective resolution of customer inquiries and issues- Developing and implementing customer support strategies to improve overall customer satisfaction and retention- Analyzing customer support metrics and KPIs to identify areas for improvement and implementing solutions- Collaborating with other departments, such as product development and sales, to address customer feedback and enhance the customer experience Requirements:- Resilient and driven personality traits- Strong research and decision-making skills- Excellent communication and interpersonal skills- Proven experience managing a team in a remote work environment- Experience in customer support operations and managing customer relationships- Bachelor's degree in a related field preferred Benefits:- Visa sponsorship for international candidates- Paid overtime for additional work hours- Training and professional development opportunities to enhance skills and knowledge- Working environment that aligns with a greater purpose, contributing to a meaningful mission Deadline to apply: June 26, 2024 Equal Opportunity Statement:Vista Group International is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.