Customer Support Manager - Remote Work

Job Description: Genuine Parts is seeking a Customer Support Manager to join our team in Christchurch, Canterbury, NZ. This is a full-time remote work position at the Associate Level, requiring a minimum of 5 years of experience in customer support or a related field. Responsibilities: - Manage a team of customer support representatives to ensure high levels of customer satisfaction - Develop and implement customer support strategies to improve efficiency and effectiveness - Handle escalated customer inquiries and provide resolutions in a timely manner - Monitor and analyze customer support metrics to identify areas for improvement - Collaborate with other departments to address customer issues and improve overall customer experience - Train and mentor customer support team members to enhance their skills and performance - Stay up-to-date on industry trends and best practices in customer support Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer support management role - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Driven and reliable personality traits - Innovative and adaptable soft skills - Ability to work independently and as part of a team - Proficiency in CRM software and other customer support tools Benefits: - Paid overtime - Joining Bonus - Visa sponsorship for eligible candidates Working Environment: At Genuine Parts, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where every employee can thrive and grow. Deadline to Apply: Interested candidates should submit their applications by September 17, 2024. Equal Opportunity Statement: Genuine Parts is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.