Customer Support Manager - Remote Work

Job Description: Genuine Parts is seeking a Customer Support Manager to join our team in Christchurch, Canterbury, NZ.
This is a full-time remote work position at the Associate Level, requiring a minimum of 5 years of experience in customer support or a related field.
Responsibilities: Manage a team of customer support representatives to ensure high levels of customer satisfaction Develop and implement customer support strategies to improve efficiency and effectiveness Handle escalated customer inquiries and provide resolutions in a timely manner Monitor and analyze customer support metrics to identify areas for improvement Collaborate with other departments to address customer issues and improve overall customer experience Train and mentor customer support team members to enhance their skills and performance Stay up-to-date on industry trends and best practices in customer support Requirements: Bachelor's degree in Business Administration or a related field Proven experience in a customer support management role Excellent communication and interpersonal skills Strong leadership and decision-making abilities Driven and reliable personality traits Innovative and adaptable soft skills Ability to work independently and as part of a team Proficiency in CRM software and other customer support tools Benefits: Paid overtime Joining Bonus Visa sponsorship for eligible candidates Working Environment: At Genuine Parts, we strive to cultivate leaders who foster inclusivity and mentorship.
Our team is dedicated to creating a supportive and collaborative work environment where every employee can thrive and grow.
Deadline to Apply: Interested candidates should submit their applications by September 17, 2024.
Equal Opportunity Statement: Genuine Parts is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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