Customer Support Manager

Job Description: Boston Scientific is seeking a motivated and independent Customer Support Manager to join our team in Nelson, NZ. As a part-time Associate Level position, the Customer Support Manager will be responsible for providing exceptional customer service and support to our clients. Responsibilities: 1. Manage and oversee the customer support team to ensure high-quality service delivery. 2. Develop and implement customer support policies and procedures. 3. Handle escalated customer inquiries and complaints in a timely and professional manner. 4. Monitor customer satisfaction levels and implement strategies to improve customer experience. 5. Collaborate with other departments to resolve customer issues and improve overall customer satisfaction. 6. Train and mentor customer support staff to enhance their skills and performance. 7. Analyze customer support data and generate reports for management review. 8. Stay up-to-date on industry trends and best practices in customer support. Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in customer support or a related field. 3. Strong communication and interpersonal skills. 4. Ability to adapt to changing priorities and work in a fast-paced environment. 5. Excellent problem-solving skills and attention to detail. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Experience managing a team is preferred. Personality traits: motivated, independent Soft skills: adaptability, communication Benefits: - Retirement plan - Medical coverage - Vision insurance Working Environment: At Boston Scientific, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to creating a supportive and inclusive work environment where employees can thrive and succeed. Deadline to apply: ******** Equal Opportunity Statement: Boston Scientific is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create a supportive and inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.