Customer Support Manager

Click to reveal the number of candidates who applied for this job.
Company : AES Job Type : Part-Time Remote / Work from Home Number of Applicants  :  000+ Click to reveal the number of candidates who applied for this job.
Urgent Immediate Start Fast Apply Fast Apply Open only for candidates based in New Zealand Job Description - Customer Support ManagerJob Description:AES is seeking a passionate and resourceful Customer Support Manager to join our team in Christchurch, Canterbury, NZ.
As a mid-to-senior level position, we are looking for someone with at least 7 years of experience in customer support roles.
The ideal candidate will be someone who thrives in a fast-paced environment and is dedicated to exceeding customer expectations.Responsibilities:- Manage a team of customer support representatives to ensure timely and effective resolution of customer inquiries and issues- Develop and implement customer support strategies to improve overall customer satisfaction- Monitor and analyze customer feedback to identify trends and make recommendations for improvements- Collaborate with other teams, such as sales and marketing, to ensure a seamless customer experience- Conduct regular performance evaluations and provide feedback to team members- Handle escalated customer issues and resolve them in a timely and professional manner- Stay up-to-date on industry best practices and trends in customer supportRequirements:- 7+ years of experience in customer support roles- Proven track record of successfully managing a team of customer support representatives- Excellent communication and interpersonal skills- Strong problem-solving abilities and a customer-focused mindset- Ability to work under pressure and handle multiple tasks simultaneously- Experience with CRM systems and other customer support tools- Bachelor's degree in business or a related field is preferredPersonality traits required:- Passionate about providing exceptional customer service- Resourceful in finding solutions to customer issuesSoft skills required:- Cooperation to work effectively with cross-functional teams- Persuasion to influence positive outcomes for customersBenefits:- Retirement plan- Travel opportunities- Joining BonusWorking environment:At AES, we prioritize exceeding customer expectations and delivering delight in every interaction.
Our team is dedicated to providing the best possible experience for our customers and we are looking for a Customer Support Manager who shares our commitment to excellence.Equal Opportunity Statement:AES is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.
We believe in creating a diverse and inclusive workplace where all employees can thrive.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Work ScheduleThis job has the following work schedule: Open only for candidates based in New Zealand No CV Required Fast Interview via Chat Share this job with your friends Customer Support Manager Salary :$3,000 - 5,300 monthly Company : AES Job Type : Part-Time Remote / Work from Home Number of Applicants  :  000+ Click to reveal the number of candidates who applied for this job.
Urgent Immediate Start Fast Apply Fast Apply Open only for candidates based in New Zealand Job Description - Customer Support Manager Job Description:AES is seeking a passionate and resourceful Customer Support Manager to join our team in Christchurch, Canterbury, NZ.
As a mid-to-senior level position, we are looking for someone with at least 7 years of experience in customer support roles.
The ideal candidate will be someone who thrives in a fast-paced environment and is dedicated to exceeding customer expectations.Responsibilities:- Manage a team of customer support representatives to ensure timely and effective resolution of customer inquiries and issues- Develop and implement customer support strategies to improve overall customer satisfaction- Monitor and analyze customer feedback to identify trends and make recommendations for improvements- Collaborate with other teams, such as sales and marketing, to ensure a seamless customer experience- Conduct regular performance evaluations and provide feedback to team members- Handle escalated customer issues and resolve them in a timely and professional manner- Stay up-to-date on industry best practices and trends in customer supportRequirements:- 7+ years of experience in customer support roles- Proven track record of successfully managing a team of customer support representatives- Excellent communication and interpersonal skills- Strong problem-solving abilities and a customer-focused mindset- Ability to work under pressure and handle multiple tasks simultaneously- Experience with CRM systems and other customer support tools- Bachelor's degree in business or a related field is preferredPersonality traits required:- Passionate about providing exceptional customer service- Resourceful in finding solutions to customer issuesSoft skills required:- Cooperation to work effectively with cross-functional teams- Persuasion to influence positive outcomes for customersBenefits:- Retirement plan- Travel opportunities- Joining BonusWorking environment:At AES, we prioritize exceeding customer expectations and delivering delight in every interaction.
Our team is dedicated to providing the best possible experience for our customers and we are looking for a Customer Support Manager who shares our commitment to excellence.Equal Opportunity Statement:AES is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.
We believe in creating a diverse and inclusive workplace where all employees can thrive.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
Work ScheduleThis job has the following work schedule:Flexible Benefits & PerksThis job has the following benefits:Remote work flexibility Original job Customer Support Manager posted on GrabJobs .
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