Customer Support Lead | Albany Stadium Pool Help us empower our customers to be safe, happy and have an amazing experience.
Utilise your passion for coaching and leadership through mentoring a dynamic team.
Enjoy free use of the facilities and other Council benefits!
He angitutanga: The opportunity
We have a permanent full-time opportunity! Where you will be joining our team at Albany Stadium Pool, where we inspire Aucklanders to be more active at our historical facility. You only get one chance to make a fantastic first impression and our Customer Service Team are the people that make it happen when Aucklanders visit our centre. In this role, you will lead and mentor day-to-day operations of your team; including performance management, personal development and training, leave management, stock budgets etc. You will analyse customer feedback and ensure continuous improvement for our customers' satisfaction.
You will ensure the services and programmes operate at a high standard and excel at meeting customer and community needs. This role was created to champion fantastic customer service amongst our front-of-house team. We want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again.
Our Centre operates a 7-day service, so reliability and commitment to work early and late shifts, as well as weekends, is crucial in this role. Shifts below:
Sunday - 8am-4:30pm
Monday - 6am-2:30pm
Tuesday - 1:30pm-10pm
Thursday - 11am-7:30pm
You will have customer service management experience, you will thrive on using your initiative to find improved ways of doing things and the opportunity to implement these. You will have a passion for bringing out the best in your team and enjoy building relationships across a diverse range of internal & external customers.
Ideally, you'll hold a First Aid Certificate.
We offer ongoing support and commitment to your personal and professional development. You'll also have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts. And as a Leisure Centre employee, you will enjoy free use of the facilities.
We are committed to promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express themselves at work. We welcome all applications, help us get 'More Aucklanders more active, more often'!
You can find the position description here
Pay rate: $ 29.01/ Hour
This position is deemed a safety-sensitive position and will require pre-employment drug testing.
Auckland Council is committed to the protection and well-being of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
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