**Job Title:** Customer Support Associate - Work from Home **Company:** Tesoro **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 --- ### **Job Description** **Overview:** Tesoro, a leading innovator in the customer support industry, is seeking dedicated and enthusiastic Customer Support Associates to join our remote team.
As a Customer Support Associate, you will play a crucial role in ensuring customer satisfaction and fostering lasting relationships with our clients.
This part-time position requires a driven and resilient individual who is eager to learn and grow with us.
### **Key Responsibilities:** - **Customer Interaction:** - Provide exceptional service through various communication channels including phone, email, and chat.
- Respond promptly and effectively to customer inquiries, resolving issues while ensuring a high level of satisfaction.
- **Issue Resolution:** - Utilize problem-solving skills to diagnose and address customer concerns, demonstrating quick decision-making abilities.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved.
- **Documentation:** - Accurately document customer interactions and outcomes in our CRM system.
- Keep detailed records of customer feedback and provide insights for service improvement.
- **Collaboration:** - Work closely with team members and other departments to ensure a unified approach to customer service.
- Participate in team meetings and training sessions to share ideas and best practices.
- **Innovation:** - Contribute to process improvement initiatives and develop new ideas for enhancing customer experience.
- Actively seek opportunities to synergize technology with customer service processes.
- **Performance Management:** - Meet or exceed individual performance targets, contributing to the overall team success.
- Engage in continuous learning to improve personal skills and service delivery.
### **Requirements:** - **Educational Background:** - High school diploma or equivalent.
A degree in a related field is an advantage.
- **Experience:** - Minimum of 1 year of experience in customer service or a related field.
- **Personality Traits:** - Driven: An individual who is motivated to achieve goals and take initiative.
- Resilient: Capable of enduring challenges and adapting to changing environments with a positive attitude.
- **Soft Skills:** - Decision-Making: Able to analyze situations and make sound judgments swiftly.
- Innovation: Willingness to embrace new ideas and implement creative solutions.
- **Technical Skills:** - Proficiency in using customer service software and support tools.
- Familiarity with CRM systems is a plus.
- **Communication Skills:** - Exemplary verbal and written communication skills, with a focus on clear and empathetic interactions with customers.
- **Work Environment Adaptability:** - Comfort and effectiveness in a remote working environment, requiring self-discipline and strong organizational skills.
### **Benefits:** - **Paid Overtime:** Work-life balance is important to us; overtime opportunities come with pay.
- **Paid Sick Leave:** Health and well-being are priorities, offering paid sick leave for your peace of mind.
- **Travel Opportunities:** As part of our commitment to personal and professional growth, opportunities for travel may be provided for training sessions or conferences.
### **Working Environment:** At Tesoro, we pursue excellence in every endeavor.
Our team sets high standards for achievement and strives to exceed expectations in delivering outstanding service.
We encourage individual initiative and teamwork, fostering an environment where innovative ideas bloom.
### **Application Deadline:** Please submit your application by **September 19, 2024**.
### **Equal Opportunity Statement:** Tesoro is an equal opportunity employer and values diversity.
We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
We are committed to creating an inclusive environment for all employees.
If you are ready to take on this exciting opportunity and be part of a dynamic team, we would love to hear from you!
Apply now to begin your journey with Tesoro!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
