**Job Title:** Customer Support Associate **Company:** Williams **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4 --- ### Job Description Williams is seeking a highly motivated and resourceful Customer Support Associate to enhance our customer service team.
As a Customer Support Associate, you will serve as a vital link between our customers and the company, ensuring exceptional service and resolving inquiries effectively.
The ideal candidate should possess a strong work ethic, an independent mindset, and excellent problem-solving abilities.
### Responsibilities - **Customer Interaction:** Provide prompt and professional responses to customer inquiries via email, phone, and chat, ensuring a high standard of customer service that reflects positively on the Williams brand.
- **Issue Resolution:** Identify, troubleshoot, and resolve customer issues efficiently while maintaining the highest level of customer satisfaction.
Escalate more complex issues to the appropriate internal teams when necessary.
- **Documentation:** Maintain accurate records of customer interactions and transactions in our customer relationship management (CRM) system.
Document customer feedback and share insights with the team to enhance product offerings and service quality.
- **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and product development, to address customer concerns and gather insights into customer needs and preferences.
- **Team Support:** Assist and support fellow team members with challenging customer issues, contributing to a positive team atmosphere through teamwork and collaboration.
- **Continuous Improvement:** Actively participate in training and development sessions to enhance product knowledge and customer service skills, contributing ideas for improving processes and customer experiences.
- **Research:** Utilize critical thinking and resourcefulness to find solutions to customer inquiries, analyzing product features and services to provide reliable information to customers.
### Requirements - **Education & Experience:** A minimum of 4 years of experience in customer support or a related field is required.
A relevant degree or qualification in business, communications, or a related discipline is a plus.
- **Independent & Resourceful:** Ability to work independently, using initiative and resourcefulness to resolve customer issues promptly without constant supervision.
- **Soft Skills:** - **Critical Thinking:** Strong analytical skills to evaluate problems, identify root causes, and devise effective solutions.
- **Teamwork:** Proven ability to work collaboratively in a team setting, fostering a supportive and productive environment.
- **Technical Proficiencies:** Familiarity with customer support software, CRM systems, and Microsoft Office Suite.
Ability to quickly learn new tools and technologies.
- **Communication Skills:** Excellent verbal and written communication skills, with a friendly demeanor and a clear approach to conveying information.
- **Adaptability:** Flexibility to adjust to changing priorities and demands in a dynamic work environment.
### Benefits - **Parental Leave:** Generous parental leave policies to support work-life balance for our team members.
- **Dental Insurance:** Comprehensive dental coverage to promote health and wellness among employees.
- **Vision Insurance:** Vision insurance plans to help maintain eye health and ensure the best possible vision care.
### Working Environment Williams fosters a dynamic workplace that values teamwork, innovation, and shared success.
Our culture encourages collaboration and creativity, allowing every team member to contribute to our customer-focused mission.
### Application Deadline Please submit your application by September 29, 2024.
--- **Equal Opportunity Statement:** Williams is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment decisions are based on merit, qualifications, and business needs.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
