**Job Title**: Customer Support Associate
**Company**: Progressive
**Location**: Dunedin, Otago, NZ
**Job Type**: Part-time
**Seniority**: Entry Level
**Years of Experience**: 0
### Job Description
Progressive is seeking a motivated and driven **Customer Support Associate** to join our dynamic team in Dunedin, Otago. This entry-level position is perfect for individuals looking to kickstart their career in customer service, offering the opportunity to develop skills in a supportive environment. The ideal candidate will have a passion for problem-solving and an innate sense of ownership, ready to make a difference in our customers' experiences every day.
As a Customer Support Associate, you will play a key role in fostering positive relationships with our clients and ensuring their needs are met efficiently and effectively. Your primary responsibilities will include addressing customer inquiries, troubleshooting issues, and providing product information.
### Responsibilities
- **Customer Engagement**: Actively engage with customers through various channels (phone, email, chat) to provide exceptional support and service.
- **Issue Resolution**: Diagnose and resolve customer issues promptly, utilizing effective problem-solving techniques.
- **Product Knowledge**: Develop a comprehensive understanding of Progressive's products and services to assist customers accurately.
- **Record Keeping**: Maintain accurate records of customer interactions, transactions, comments, and complaints in an organized manner.
- **Feedback Implementation**: Gather and report customer feedback to ensure continuous improvement of our services and products.
- **Collaboration**: Work closely with other team members and departments to ensure seamless service delivery and customer satisfaction.
- **Follow-up**: Proactively follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.
- **Training Participation**: Engage in ongoing training and development to enhance your skills and knowledge in customer support.
### Requirements
- **Education**: High school diploma or equivalent (preferred but not mandatory).
- **Experience**: No prior experience required; a willingness to learn and grow is essential.
### Personality Traits
- **Driven**: A strong desire to achieve goals and improve personal performance.
- **Motivated**: Self-starter with a passion for delivering excellent customer service and driving positive outcomes.
### Soft Skills
- **Problem-solving**: Ability to think critically and approach challenges with creative solutions.
- **Leadership**: Demonstrated ability to take initiative, guide peers, and inspire confidence in customers and team members.
### Benefits
- **Dental Insurance**: Comprehensive dental coverage for you and your family.
- **Travel Opportunities**: Potential for travel for training and career development.
- **Relocation Allowance**: Financial support for individuals relocating to join our team.
### Working Environment
At Progressive, we cultivate a sense of ownership and responsibility at every level. We believe that empowering each team member fosters an atmosphere of accountability and dedication that leads to great customer experiences.
### How to Apply
If you are driven, motivated, and eager to learn, we encourage you to apply for the Customer Support Associate position by **September 20, 2024**. Please send your resume and a brief cover letter outlining your interest in the role to [insert email address].
### Equal Opportunity Statement
Progressive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
