Customer Support Assistant

Job Description: C.H. Robinson Worldwide is seeking a part-time Customer Support Assistant to join our team in Christchurch, Canterbury, NZ. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer support roles. We are looking for individuals who are independent, hardworking, possess strong leadership skills, and excel in problem-solving. Responsibilities: 1. Provide exceptional customer support via phone, email, and chat channels. 2. Assist customers with inquiries, issues, and escalations in a timely and professional manner. 3. Collaborate with internal teams to resolve customer concerns and ensure customer satisfaction. 4. Maintain accurate records of customer interactions and transactions. 5. Identify opportunities for process improvement and contribute to enhancing the customer support experience. 6. Stay up-to-date on company products, services, and industry trends to better assist customers. Requirements: 1. Minimum of 3 years of experience in customer support roles. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and the ability to work independently. 4. Demonstrated leadership skills and the ability to work effectively in a team environment. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Ability to thrive in an energetic and rapidly evolving work setting. Benefits: 1. Relocation allowance for eligible candidates. 2. Medical coverage for part-time employees. 3. Remote work flexibility for a better work-life balance. Equal Opportunity Statement: C.H. Robinson Worldwide is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Deadline to apply: ******** If you meet the requirements and are looking to join a dynamic team in the logistics industry, we encourage you to apply for the Customer Support Assistant position at C.H. Robinson Worldwide.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.