Customer Success Specialist - Remote Work

Job Description:

C.H. Robinson Worldwide is seeking a Customer Success Specialist to join our team in Dunedin, Otago, NZ. This is a full-time remote position ideal for entry-level professionals with at least 1 year of experience. As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional service and support.

Responsibilities:
- Build and maintain strong relationships with customers through regular communication and follow-up
- Understand customer needs and provide solutions to meet their requirements
- Collaborate with internal teams to address customer issues and ensure timely resolution
- Conduct product demonstrations and training sessions for customers
- Analyze customer data and feedback to identify trends and opportunities for improvement
- Develop and implement customer success strategies to drive retention and growth
- Monitor customer accounts and proactively address any potential issues
- Provide feedback to the product development team based on customer insights

Requirements:
- Independent and resourceful with the ability to work effectively in a remote environment
- Excellent presentation and communication skills
- Strong decision-making abilities and problem-solving skills
- Bachelor's degree in Business Administration or related field preferred
- Experience in customer service or account management is a plus

Benefits:
- Disability insurance
- Travel and spending expenses
- Paid sick leave

Working Environment:
At C.H. Robinson Worldwide, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the world around us through our work and initiatives.

Deadline to Apply: September 9, 2024

Equal Opportunity Statement:
C.H. Robinson Worldwide is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.