We're looking for an experienced Customer Success Representative to join our onsite team based in central Whangarei We're Supacolour. We make the world's best heat transfer. We make it Supafast and Supaeasy to print garments like a pro. Supacolour exists for one reason: to help you make it. Supacolour started in Whangarei and is now a global business with a team of 350+ people across NZ, the UK and the US. We believe that our employees are the heart of our success. We're a forward-thinking and innovative organisation, dedicated to creating a fun, supportive and inclusive workplace where our people can grow! About this 'Supa' opportunity This role is responsible for supporting and educating new & existing Customers via phone, email or online chat ensuring a seamless experience and bringing the 'Supa' element to every interaction. As well as interacting with customers you'll be pricing jobs and sending out sample kits of our amazing product. It's your outstanding customer service that will have them referring Supacolour and giving us a shout out on socials. Internally, you'll be providing the wider Supa team with general office administration. About you, we're looking for someone with all or most of the following: 2+ years customer service experience Office administration experience A passion for providing amazing customer service via phone, email or online chat Willingness to educate our customers, show empathy & work towards good outcomes for our customers Excellent communication and interpersonal skills A positive outlook, can do attitude and ability to foster a positive team culture Proficiency in Microsoft Office, CRM tools and social platforms such as Hubspot, Xero, Front, Instagram and Facebook Amazing organisation skills, high attention to detail A commitment to demonstrating our values: Positivity, Do right by people, work together, accountable, dream big and love winning Experience in work with a diverse range of people and enjoy bringing out the best in people Ability to problem solve & find effective solutions with outcomes aligned with business goals If you're ready to join a great team providing exceptional customer service we encourage you to apply! Have got you 'Supa" interested in knowing more?