**Job Title:** Customer Success Representative **Company:** Hershey **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 --- ### **Job Description:** At Hershey, we believe that every interaction matters, and we are dedicated to ensuring that our customers receive the exceptional service and support they deserve.
We are seeking a **Customer Success Representative** to join our passionate team in Auckland.
This is an entry-level position suited for someone eager to start their career in customer service, demonstrating a commitment to fostering positive customer experiences, while aligning their work with a greater purpose.
### **Key Responsibilities:** - **Customer Engagement:** Respond promptly and professionally to customer inquiries via various channels (email, phone, live chat, etc.
), providing accurate information about our products, services, and processes.
- **Issue Resolution:** Identify and resolve customer issues, complaints, or concerns by researching and analyzing product and service information.
Collaborate with other teams when necessary to ensure timely resolution.
- **Account Management:** Assist customers with account setup, management, and updates.
Ensure that all customer information is accurately recorded and maintained within our systems.
- **Post-Sale Support:** Follow up with customers post-purchase to ensure satisfaction, address any ongoing concerns, and provide additional product or service information as needed.
- **Customer Feedback Collection:** Conduct outreach to gather customer feedback regarding their experiences and satisfaction levels, and report findings to management to facilitate continuous improvement.
- **Training and Onboarding:** Assist in onboarding new customers, guiding them through the functionalities of our tools and services to maximize their usage and satisfaction.
- **Documentation:** Maintain detailed records of customer interactions and transactions, documenting any recurring issues or trends and providing feedback to management for resolution.
- **Collaboration:** Work alongside cross-functional teams, including sales, marketing, and product development, to ensure a unified approach to customer success.
### **Requirements:** #### **Qualifications:** - High school diploma or equivalent; relevant coursework or certifications in customer service or communication is a plus but not required.
- Familiarity with customer relationship management (CRM) software is beneficial but not essential.
#### **Personality Traits:** - **Resourceful:** Ability to find solutions and navigate challenges independently while leveraging available resources efficiently.
- **Hardworking:** A strong work ethic with a commitment to going above and beyond for our customers.
#### **Soft Skills:** - **Cooperation:** A team player with excellent interpersonal skills, able to work collaboratively with others.
- **Critical Thinking:** Strong analytical and problem-solving skills to understand complex customer issues and devise effective solutions.
### **Benefits:** - Paid Overtime: Be rewarded for your commitment and hard work beyond standard hours.
- Life Insurance: Providing peace of mind for you and your loved ones.
- Travel & Spending Expenses: Support for any required travel or expenses incurred during the customer support process.
### **Working Environment:** At Hershey, we believe in aligning our work with a greater purpose.
As a Customer Success Representative, you'll contribute to our meaningful mission of delivering joy and sweetness to our customers.
Your role is pivotal in enhancing customer experiences and ensuring that our brand remains synonymous with quality and satisfaction.
### **Application Process:** If you are ready to join a dynamic team and help shape the future of customer success at Hershey, please submit your application by **September 29, 2024**.
#### **Equal Opportunity Statement:** Hershey is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
