**Job Title: Customer Success Representative** **Company: Kathmandu Holdings** **Location: Auckland, Auckland, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 0** **About Kathmandu Holdings:** Kathmandu Holdings is a leading outdoor apparel and adventure gear company committed to sustainability and providing exceptional customer experiences.
We believe in fostering a culture of curiosity where questioning and exploration lead to innovation and growth.
Join us in our mission to inspire adventures and create memorable experiences for our customers.
**Job Overview:** As a Customer Success Representative, you will be the friendly voice of Kathmandu Holdings, engaging directly with our customers to ensure they receive the highest quality service.
Your role will be to enhance customer satisfaction by addressing inquiries, resolving issues, and promoting products.
This entry-level position is ideal for individuals who are resourceful and confident, with a passion for customer care.
**Key Responsibilities:** - **Customer Engagement:** - Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Actively listen to customers to understand their needs and provide tailored solutions.
- Foster positive relationships with customers to ensure their loyalty to Kathmandu Holdings.
- **Issue Resolution:** - Address customer complaints and issues, striving for timely resolutions while maintaining empathy and professionalism.
- Collaborate with internal teams to resolve complex problems and improve the customer experience.
- **Product Knowledge:** - Maintain thorough knowledge of Kathmandu's product lines and company policies to provide accurate information and recommendations.
- Stay up-to-date on new product launches, promotions, and best practices in customer service.
- **Feedback Collection:** - Gather customer feedback through surveys and direct conversations to identify areas for improvement.
- Communicate actionable insights to management to enhance product offerings and service delivery.
- **Team Collaboration:** - Work closely with the Customer Success team to share knowledge, resources, and experiences that contribute to collective success.
- Participate in team meetings and training sessions to enhance personal and professional development.
- **Administrative Tasks:** - Update customer information in the database to ensure accurate records.
- Assist with sales processes and administrative tasks as needed.
**Requirements:** - **Education:** - High school diploma or equivalent; relevant coursework in business or customer service is a plus.
- **Experience:** - No prior experience is required, but any customer service or retail experience will be beneficial.
- **Personality Traits:** - Resourceful: Ability to think creatively and find effective solutions to challenges.
- Confident: Display assurance in interactions with customers and team members, fostering a positive environment.
- **Soft Skills:** - Presentation: Strong verbal communication skills and the ability to present information clearly and engagingly.
- Emotional Intelligence: Capability to understand and respond to customer needs and emotions effectively.
**Benefits:** - Disability Insurance: Access to comprehensive coverage for unforeseen circumstances.
- Retirement Plan: Opportunity to plan for your future with our supportive retirement savings plan.
- Travel Opportunities: Unique chances to explore new destinations through company-sponsored travel experiences.
**Working Environment:** At Kathmandu Holdings, we encourage curiosity and questioning to fuel innovation and growth.
Our team thrives in an open and collaborative environment where fresh ideas and proactive problem-solving are rewarded.
**Application Deadline:** Please submit your application by **September 24, 2024**.
**Equal Opportunity Statement:** Kathmandu Holdings is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage all qualified applicants, regardless of race, gender, age, sexual orientation, disability, or background, to apply.
Join us at Kathmandu Holdings and be part of a team that embraces adventure, innovation, and exceptional customer experiences!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
