Customer Success Officer - Work From Home

Job Description: Stanley Black & Decker is seeking a passionate and independent Customer Success Officer to join our team in Hamilton, Waikato, NZ. This is a part-time, associate-level position with a requirement of at least 4 years of experience in a similar role. Responsibilities: - Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services - Serve as the main point of contact for customer inquiries, issues, and escalations - Collaborate with internal teams to address customer needs and provide solutions in a timely manner - Analyze customer data and feedback to identify trends and opportunities for improvement - Develop and implement strategies to increase customer retention and loyalty - Provide leadership and guidance to junior team members to ensure a high level of customer service - Make informed decisions to resolve customer issues and achieve positive outcomes Requirements: - Bachelor's degree in Business Administration or related field - 4+ years of experience in customer success or a similar role - Strong decision-making skills and ability to work independently - Excellent leadership abilities and a proactive approach to problem-solving - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite Benefits: - Medical coverage - Training & professional development opportunities - Paid sick leave Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Work from the comfort of your own home while making a meaningful impact on our customers' success. Deadline to Apply: September 6, 2024 Equal Opportunity Statement: Stanley Black & Decker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.