### Job Description **Job Title:** Customer Success Officer **Company:** DaVita HealthCare Partners **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Experience Required:** 2 Years **Application Deadline:** ******** #### About Us DaVita HealthCare Partners is a leading provider of kidney care services, committed to delivering high-quality, compassionate care to our patients across New Zealand. We strive to create an inclusive culture that embraces diversity, innovation, and collaboration. Our Customer Success team plays a critical role in ensuring patients and caregivers have the support they need to navigate their healthcare journey effectively. #### Role Overview As a **Customer Success Officer**, you will be the primary point of contact for our patients, caregivers, and partners, ensuring they receive the highest level of support and service. Your primary objective will be to foster strong relationships, drive patient satisfaction, and proactively address any concerns or challenges faced by our customers. #### Key Responsibilities - **Customer Support:** - Serve as a primary contact for patients and caregivers, providing timely and accurate information regarding our services and procedures. - Conduct onboarding sessions for new patients to familiarize them with our services and resources. - Address patient inquiries and concerns through various communication channels, ensuring a pleasant and informative experience. - **Relationship Management:** - Build and maintain strong relationships with patients, caregivers, and healthcare providers, ensuring that they feel supported and valued. - Regularly follow up with patients to assess satisfaction levels and identify areas for improvement. - **Data Management and Reporting:** - Track and document customer interactions, feedback, and suggestions in our customer relationship management (CRM) system. - Analyze customer data to identify trends and opportunities for enhancing our service offerings. - **Collaboration:** - Work closely with clinical teams and other departments to ensure a holistic approach to patient care and address specific client needs. - Collaborate with marketing and communications to develop customer-facing materials that promote our services effectively. - **Continuous Improvement:** - Actively participate in team meetings and strategy sessions to contribute ideas for enhancing customer experience. - Provide constructive feedback to enhance existing processes and procedures. - **Training and Development:** - Participate in professional development training sessions to enhance skills and knowledge within the healthcare sector. - Share insights and best practices with team members to foster a culture of continuous improvement. #### Requirements - **Education:** - Bachelor's Degree in Business Administration, Healthcare Management, Communications, or a related field (preferred). - **Experience:** - Minimum of 2 years of experience in customer service, client relations, or a related role, preferably within the healthcare sector. - **Skills:** - Proficient in using customer relationship management (CRM) software and Microsoft Office Suite. - Exceptional planning and organizational skills, with the ability to prioritize and manage multiple tasks. - Strong presentation skills, with the capability to communicate effectively with diverse stakeholders. - **Personality Traits:** - Motivated and tenacious, demonstrating a commitment to achieving customer satisfaction. - Resilient and adaptable, thriving in an ever-changing environment and handling challenges with a positive attitude. #### Benefits - **Visa Sponsorship:** Opportunities available for eligible candidates who require visa sponsorship to work in New Zealand. - **Training & Professional Development:** Access to ongoing training and development sessions to support your growth and skill enhancement. - **Remote Work Flexibility:** Enjoy the option to work remotely, coupled with a supportive team culture that promotes work-life balance. #### Working Environment You will thrive in an environment that embraces and navigates change seamlessly. DaVita HealthCare Partners is committed to fostering a dynamic workplace where innovation, collaboration, and patient-centric care are at the forefront of our operations. #### Equal Opportunity Statement DaVita HealthCare Partners is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and join our mission in providing exceptional healthcare services. --- **Apply Now!** If you are passionate about making a difference in people's lives and possess the skills and attributes we are looking for, we welcome your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
