Customer Success Officer

Job Description: J.P. Morgan Chase is seeking a part-time Customer Success Officer to join our team in Hamilton, Waikato, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer-facing role. We are looking for a driven and resilient individual who possesses strong project management skills and the ability to cooperate effectively with team members. Responsibilities: - Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services - Serve as the primary point of contact for customers, addressing any inquiries or concerns in a timely and professional manner - Collaborate with internal teams to coordinate and execute customer success initiatives - Monitor customer usage and engagement metrics to identify opportunities for improvement and growth - Provide feedback to the product development team based on customer insights and feedback - Develop and implement customer success strategies to drive retention and upsell opportunities - Conduct regular check-ins with customers to assess their needs and address any issues that may arise Requirements: - Bachelor's degree in Business Administration or related field - 4+ years of experience in a customer success or account management role - Strong project management skills with the ability to prioritize and multitask effectively - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office Suite - Experience in the financial services industry is a plus Benefits: - Free food - Employee discounts - Vision insurance Working Environment: At J.P. Morgan Chase, we are committed to supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where employees can thrive and grow in their careers. Deadline to Apply: September 13, 2024 Equal Opportunity Statement: J.P. Morgan Chase is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.