Job Description: Dover is seeking a dedicated and passionate Customer Success Officer to join our team in Auckland, NZ.
As a Customer Success Officer, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support and guidance throughout their journey with our company.
Responsibilities: - Build and maintain strong relationships with customers to understand their needs and goals - Provide proactive support and guidance to customers to help them achieve success with our products and services - Monitor customer usage and engagement to identify opportunities for improvement and growth - Collaborate with internal teams to address customer issues and ensure timely resolution - Conduct regular check-ins and follow-ups with customers to gather feedback and address any concerns - Develop and implement customer success strategies to drive retention and expansion - Analyze customer data and feedback to identify trends and insights for continuous improvement - Assist with onboarding new customers and providing training and resources as needed Requirements: - 2+ years of experience in a customer-facing role - Strong emotional intelligence and ability to empathize with customers - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret data and make informed decisions - Ability to work independently and prioritize tasks effectively - Bachelor's degree in Business, Marketing, or related field preferred Benefits: - Joining Bonus - Visa sponsorship for eligible candidates - Dental insurance - Opportunities for professional development and growth Working Environment: At Dover, we encourage a spirit of exploration and taking calculated risks for growth.
We believe in fostering a collaborative and inclusive work environment where employees are empowered to innovate and drive positive change.
Equal Opportunity Statement: Dover is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
Deadline to apply: ******** If you are a customer-focused individual with a passion for driving success, we invite you to apply for the Customer Success Officer position at Dover.
Join us in shaping the future of customer success and making a positive impact on our customers' journey.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
