Job Description: As a Customer Success Manager at Comcast, you will be responsible for managing and building strong relationships with our customers to ensure their success and satisfaction with our products and services. This is a remote work position based in Hamilton, Waikato, NZ, and is part-time with a mid-to-senior level seniority requirement and a minimum of 7 years of relevant experience. Responsibilities: Onboard new customers and provide them with the necessary training and resources to maximize their success with our products and services. Serve as the primary point of contact for customers, addressing any questions or concerns they may have in a timely and professional manner. Proactively reach out to customers to gather feedback, assess their needs, and identify opportunities for upselling or cross-selling. Collaborate with internal teams, including sales, marketing, and product development, to ensure a seamless customer experience. Monitor key performance indicators and customer success metrics to track customer satisfaction and identify areas for improvement. Develop and implement customer success strategies and best practices to drive customer retention and loyalty. Stay up-to-date on industry trends and best practices to continuously improve the customer success program. Requirements: Bachelor's degree in Business, Marketing, Communications, or related field. Minimum of 7 years of experience in a customer success or account management role. Confident and independent personality traits with strong communication and interpersonal skills. Strong teamwork skills with the ability to collaborate effectively with cross-functional teams. Attention to detail and the ability to multitask and prioritize in a fast-paced environment. Experience working remotely and managing customer relationships from a distance. Proficiency in Microsoft Office Suite and CRM software. Benefits: Disability insurance. Medical coverage. Vision insurance. Working Environment: At Comcast, we support our employees in their personal and professional development by providing ongoing training and growth opportunities. We foster a collaborative and inclusive working environment where employees are encouraged to share their ideas and contribute to the company's success. Deadline to Apply: August 13, 2024 Equal Opportunity Statement: Comcast is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr
