Customer Success Manager - Remote Work

Job Description: SLI Systems is seeking a highly motivated and experienced Customer Success Manager to join our team in Christchurch, Canterbury, NZ.
This is a part-time remote work position with a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in customer success or a related field.
Responsibilities:- Manage a portfolio of key customer accounts, serving as the primary point of contact for all customer inquiries and issues- Develop and maintain strong relationships with customers, ensuring high levels of customer satisfaction and retention- Onboard new customers, providing training and support to help them maximize the value of our products and services- Collaborate cross-functionally with sales, product, and support teams to drive customer success initiatives and ensure seamless customer experiences- Analyze customer data and feedback to identify trends and opportunities for improvement- Develop and execute strategic account plans to drive growth and expansion within existing customer accounts- Proactively identify and address potential risks or issues that may impact customer satisfaction Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- Proven track record of 8+ years in customer success, account management, or a similar role- Excellent communication and interpersonal skills, with a customer-focused mindset- Strong analytical skills and experience with data-driven decision-making- Demonstrated ability to develop and execute strategic account plans- Proficiency in CRM software and project management tools- Independent and hardworking personality traits- Strong analytical and strategic planning soft skills Benefits:- Paid sick leave- Visa sponsorship for eligible candidates- Employee discounts on company products and services Working Environment:At SLI Systems, we embrace a culture that challenges norms and encourages bold thinking.
We are committed to fostering an inclusive and diverse work environment where all employees feel valued and have the opportunity to grow and succeed.
Deadline to Apply: 2024-08-09 Equal Opportunity Statement:SLI Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where everyone is welcome and respected.
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Success Manager - Remote Work posted on GrabJobs .
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