**Job Title:** Customer Success Associate - Work from Home **Company:** Hnry **Location:** Nelson, Nelson, NZ **Job Type:** Full-time **Seniority:** Associate Level **Years of Experience:** 4 ### Job Description Hnry is seeking a passionate and reliable Customer Success Associate to join our dynamic team.
As a key player in ensuring our clients achieve their goals and success with our services, you will engage with a diverse customer base, providing expert support and driving overall satisfaction.
This full-time position offers the flexibility of working remotely, allowing you to maintain work-life balance while being part of a vision that seeks excellence in every endeavor.
### Key Responsibilities - **Client Engagement:** Build and maintain strong relationships with clients, understanding their unique needs and ensuring they derive maximum value from Hnry's offerings.
- **Onboarding Process:** Manage the onboarding process for new clients, providing guidance and training on our platform and services to ensure a smooth transition.
- **Account Management:** Act as a primary point of contact for clients, handling inquiries, concerns, and requests in a timely manner to enhance the customer experience.
- **Problem Resolution:** Identify and rectify issues as they arise, ensuring a proactive approach to addressing client needs and fostering customer loyalty.
- **Performance Tracking:** Monitor client product usage and engagement levels, analyzing data to provide insights and recommend solutions for improvement.
- **Feedback Collection:** Gather and analyze client feedback to continuously improve services and engage in proactive discussions to shape Hnry's future offerings.
- **Collaboration:** Work closely with cross-functional teams, including Sales, Product Development, and Marketing, to ensure client requirements are understood and met.
- **Reporting:** Prepare regular reports on client activity, satisfaction metrics, and potential risks, presenting findings to internal stakeholders.
- **Training & Development:** Stay updated on product knowledge and industry trends, participating in training sessions to better assist clients.
### Requirements **Educational Background:** - A Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
**Professional Experience:** - A minimum of 4 years of experience in customer success, account management, or a related field, preferably in a technical or software/technology environment.
**Technical Proficiency:** - Familiarity with customer relationship management (CRM) software and tools.
- Proficient in MS Office Suite, particularly Excel, and data analysis tools.
**Personality Traits:** - **Passionate:** Demonstrates a genuine eagerness to help clients succeed and support organizational goals.
- **Reliable:** Ensures commitments are met and fosters trust through consistent actions and communications.
**Soft Skills:** - **Attention to Detail:** Exhibits a high level of accuracy in all aspects of the role, ensuring that client needs and inquiries are addressed meticulously.
- **Project Management:** Able to manage multiple client accounts and projects simultaneously, demonstrating strong organizational skills and prioritization abilities.
### Benefits - **Company Transportation:** Provided to ensure you can reach your workplace when necessary.
- **Parental Leave:** Comprehensive support for new parents to ensure work-life balance.
- **Visa Sponsorship:** Assistance for eligible candidates requiring work visas.
### Working Environment At Hnry, we pursue excellence in every endeavor, setting a high standard for achievement.
We believe in fostering an environment of continuous improvement and development, where every team member plays an integral role in our collective success.
**Deadline to Apply:** ******** ### Equal Opportunity Statement Hnry is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds, identities, and experiences, and look forward to building a diverse work culture together.
Join us at Hnry to become part of a team that values passion, commitment, and the pursuit of excellence!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.