Customer Success Associate

Job Description: Western Union is seeking a motivated and passionate Customer Success Associate to join our team in Auckland, NZ.
As a Customer Success Associate, you will be responsible for ensuring the satisfaction and success of our customers by providing exceptional service and support.
Responsibilities: - Build and maintain strong relationships with customers through proactive communication and problem-solving - Assist customers with inquiries, issues, and requests via phone, email, and chat - Educate customers on product features and benefits to drive adoption and usage - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Identify opportunities for upselling and cross-selling products and services to customers - Analyze customer feedback and data to identify trends and make recommendations for improvement - Contribute to the development and implementation of customer success strategies and initiatives Requirements: - Strong communication and interpersonal skills - Ability to make decisions quickly and effectively - Creative problem-solving skills - Motivated and passionate about delivering exceptional customer service - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent Benefits: - Gym membership - Company equipment - Paid sick leave - Opportunity to give back to the community through corporate social responsibility initiatives Equal Opportunity Statement: Western Union is an equal opportunity employer and is committed to diversity in the workplace.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.
Deadline to apply: ******** If you are a motivated and passionate individual with excellent customer service skills, we encourage you to apply for the Customer Success Associate position at Western Union in Auckland, NZ.
Join us in our mission to provide exceptional service and support to our customers while making a positive impact on the community through our corporate social responsibility initiatives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.