**Job Title:** Customer Success Assistant - Remote Work **Company:** Oneok **Location:** Nelson, Nelson, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience:** 4 **Job Description:** Oneok is looking for a motivated and resilient Customer Success Assistant to join our dynamic team.
This part-time remote position is ideal for individuals who are passionate about providing exceptional customer service and are eager to contribute to the success of our clients and the organization.
As a Customer Success Assistant, you will play a vital role in ensuring customer satisfaction, supporting our Customer Success team, and fostering long-lasting relationships with clients.
### Key Responsibilities: - **Client Communication:** Serve as the primary point of contact for customer inquiries related to our products and services.
Respond to emails, calls, and chat messages promptly and professionally.
- **Customer Onboarding:** Assist in the onboarding process of new clients, ensuring they have the resources and support needed to utilize our products effectively.
- **Account Management:** Monitor customer account performance, address any issues or concerns, and proactively provide solutions to enhance the customer experience.
- **Data Analysis:** Collect, analyze, and report on customer feedback and data to understand usage patterns, satisfaction levels, and opportunities for improvement.
- **Planning and Organization:** Help create and execute plans for customer engagement initiatives, including webinars, training sessions, and other events designed to enhance customer relationships.
- **Collaboration:** Work closely with the Customer Success, Sales, and Product teams to ensure customer needs are met and expectations are exceeded.
- **Documentation:** Maintain accurate records of customer interactions, feedback, and escalations in the company's Customer Relationship Management (CRM) system.
- **Problem-Solving:** Identify and escalate customer issues as necessary while working collaboratively to develop resolutions and strategies to improve the overall customer experience.
- **Continuous Improvement:** Stay informed about product updates, competitive landscape, and industry trends to provide clients with accurate and timely information.
### Requirements: - **Education & Experience:** A minimum of 4 years of experience in customer service, customer success, or a related field.
A relevant degree is advantageous but not necessary.
- **Technical Skills:** Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
Familiarity with customer success software is a plus.
- **Personality Traits:** - **Motivated:** Demonstrates a proactive approach to work and is driven to meet and exceed customer expectations.
- **Resilient:** Able to handle pressure and adapt to changing situations while maintaining a positive attitude.
- **Soft Skills:** - **Planning & Organization:** Strong organizational skills with an ability to prioritize tasks and manage time effectively.
- **Analytical Skills:** Ability to analyze customer data and feedback to make informed recommendations and decisions.
### Benefits: - Paid Time Off (PTO) to ensure work-life balance.
- Employee discounts on products and services.
- Reimbursement for travel and other business-related expenses.
### Working Environment: At Oneok, we empower our employees to take ownership and make impactful decisions.
We promote a culture of collaboration, where innovative ideas are encouraged, and individual contributions are valued.
### Application Deadline: Please submit your application by **October 31, 2024**.
--- **Equal Opportunity Statement:** Oneok is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applicants from all backgrounds to apply and join our dedicated team at Oneok.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.