**Job Title:** Customer Success Assistant - Remote Work **Company:** Emerson Electric **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 **About Us:** At Emerson Electric, we are committed to creating innovative solutions that make the world a safer, more efficient place. With a focus on sustainability, we deploy technology and service solutions tailored to the needs of our clients globally. We are seeking a passionate and committed Customer Success Assistant to join our agile team remotely in Auckland. **Job Overview:** As a Customer Success Assistant, you will play a key role in ensuring our clients consistently receive exceptional service and support. Working collaboratively with our Customer Success team, your primary focus will be on assisting our customers with their inquiries, providing product information, and troubleshooting issues. This position is ideal for a hardworking and energetic individual eager to grow within a dynamic environment that values creativity and adaptability. **Key Responsibilities:** - **Customer Support:** - Assist customers with inquiries via phone, email, and live chat, ensuring prompt and accurate responses. - Resolve customer issues and concerns with a focus on first-contact resolution. - Maintain detailed records of customer interactions and transactions in our CRM system. - **Customer Onboarding:** - Assist new customers with onboarding processes, providing training and resources as needed. - Ensure customers have the necessary tools and understanding to utilize our products effectively. - **Relationship Management:** - Develop and maintain strong relationships with a diverse range of clients, understanding their needs and providing tailored solutions. - Collaborate with the Customer Success team to enhance customer satisfaction and engagement. - **Feedback Loop:** - Capture customer feedback and insights to relay to relevant teams for service and product improvements. - Assist in gathering client testimonials and case studies to showcase our success stories. - **Administrative Support:** - Support the Customer Success team with administrative tasks such as scheduling meetings and organizing customer events. - Help maintain up-to-date documentation and resource materials for both clients and internal teams. - **Performance Tracking:** - Monitor customer success metrics and contribute to reports on customer satisfaction and engagement levels. - Assist in identifying trends that could inform better customer experience strategies. **Key Requirements:** - **Education:** - A high school diploma or equivalent is required; pursuing or completed further education in a relevant field is a plus. - **Personality Traits:** - Hardworking: Demonstrates a strong work ethic and commitment to exceeding performance expectations. - Energetic: Maintains a positive attitude and enthusiasm while engaging with customers and team members. - **Soft Skills:** - People Management: Ability to interact with diverse individuals and manage relationships effectively. - Creativity: Thinks outside the box to provide innovative solutions to customer inquiries and issues. - **Technical Skills:** - Proficient in basic computer applications (Microsoft Office Suite, Google Workspace). - Experience with CRM software is an advantage but not required; training will be provided. - **Communication Skills:** - Strong verbal and written communication skills with the ability to convey complex information clearly and concisely. **Benefits:** - Competitive retirement plan to help secure your financial future. - Joining bonus to celebrate your integration into our team. - Company transportation for client visits or team activities. **Working Environment:** You will thrive in a flexible environment that adapts to change with speed and efficiency. We encourage a culture of collaboration, creativity, and growth, putting our customers at the heart of everything we do. **Application Deadline:** Please submit your application by ********** **. **Equal Opportunity Statement:** Emerson Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, gender, disability, or any other characteristic protected by applicable law. Join us at Emerson Electric and play a vital role in enhancing customer success through exceptional service and support. We look forward to your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
